FAQs
Questions about Delivery
What is the cost of delivery ?
Delivery is free for all orders of €50 or more. For those who wish, we also offer a paid delivery option with order tracking.
When will my order be shipped?
Orders are typically processed and shipped within 24-48 hours during business days.
How long does the delivery take ?
Delivery takes between 7 to 15 working days, depending on your location.
How can I track my order?
A tracking number will be provided after the order has been shipped, accessible via the "Track my order" tab.
Do you ship internationally?
Yes, we ship anywhere worldwide.
What should I do if my order is delayed?
Contact our customer service at ladyglamour.sav@gmail.com for assistance.
Can we change the delivery address after ordering?
Yes, but only within 24-48 hours of purchase.
What happens if I am not there to receive my order?
The carrier will leave a notice to reschedule delivery or inform you of the collection point.
How are the products packaged?
All our products are carefully packaged to ensure maximum protection during transport.
Questions about Returns and Refunds
How can I return a product?
Contact us at contact@lady-glams.com within 14 days to initiate a return.
What is the deadline for returning a product?
Returns must be made within 14 days of receipt of order.
How will I receive my refund?
The refund will be made to the original payment method within 14 days of receipt of the return.
Can I exchange an item?
Yes, you can exchange an item if the size or color does not suit you.
What happens if I receive a damaged item?
Contact us immediately with a photo of the damage to resolve the issue.
What is the refund policy?
How do I know if you have received my return?
You will receive an email notification once we have processed your return.
What should I do if my return exceeds the 14-day deadline?
Returns made after 14 days may be subject to restrictions.
Can I return an item purchased on sale?
No, we do not refund products purchased on sale. Sale items are considered final sale and are not eligible for returns or refunds.